Admin User Identity Swap

[WesternSmokehousePartners]

Short description: When a non-admin user assigns a ticket to an admin user, any active session for the admin user assumes the identity of the non-admin user.

We were able to replicate this issue many times. The users are on two separate workstations, and have not logged in to each other's workstation. I have attached a video that shows the identity swap. Any information for troubleshooting would be appreciated. We intend to implement LDAP authentication, which may fix the issue, but we want to verify that there won't be a potential swap of a non-admin user to become an admin user before we implement LDAP.

freescout_identity_vid.mp4

PHP version: 8.2.16
FreeScout version: 1.8.120 >> 1.8.122 (We updated when we noticed the problem. Problem persists.)
Database: MySQL
Are you using CloudFlare: No
Docker: Yes
LDAP: No

[freescout-helpdesk]

Can you reproduce the issue on demo.freescout.net?
Are you using any non-official modules?
Is there anything in Manage > Logs > App Logs?

[WesternSmokehousePartners]

@freescout-helpdesk.

###Can you reproduce the issue on demo.freescout.net?
I will try this.

###Are you using any non-official modules?
No. Only modules we've purchased from https://freescout.net/module/[module]

###Is there anything in Manage > Logs > App Logs?
Text:
error production 2024-02-29 10:19:05 The process has been signaled with signal "15". {"exception":"[object] (Symfony\Component\Process\Exception\RuntimeException(code: 0): The process has been signaled with signal "15". at /www/html/overrides/symfony/process/Process.php:434)
[stacktrace]
#0 /www/html/overrides/symfony/process/Process.php(212): Symfony\Component\Process\Process->wait()
#1 /www/html/vendor/laravel/framework/src/Illuminate/Console/Scheduling/Event.php(201): Symfony\Component\Process\Process->run()
#2 /www/html/vendor/laravel/framework/src/Illuminate/Console/Scheduling/Event.php(176): Illuminate\Console\Scheduling\Event->runCommandInForeground(Object(Illuminate\Foundation\Application))
#3 /www/html/vendor/laravel/framework/src/Illuminate/Console/Scheduling/ScheduleRunCommand.php(59): Illuminate\Console\Scheduling\Event->run(Object(Illuminate\Foundation\Application))
#4 [internal function]: Illuminate\Console\Scheduling\ScheduleRunCommand->handle()
#5 /www/html/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(28): call_user_func_array(Array, Array)
#6 /www/html/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(87): Illuminate\Container\BoundMethod::Illuminate\Container\{closure}()
#7 /www/html/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(27): Illuminate\Container\BoundMethod::callBoundMethod(Object(Illuminate\Foundation\Application), Array, Object(Closure))
#8 /www/html/overrides/laravel/framework/src/Illuminate/Container/Container.php(549): Illuminate\Container\BoundMethod::call(Object(Illuminate\Foundation\Application), Array, Array, NULL)
#9 /www/html/vendor/laravel/framework/src/Illuminate/Console/Command.php(183): Illuminate\Container\Container->call(Array)
#10 /www/html/vendor/symfony/console/Command/Command.php(255): Illuminate\Console\Command->execute(Object(Symfony\Component\Console\Input\ArgvInput), Object(Illuminate\Console\OutputStyle))
#11 /www/html/vendor/laravel/framework/src/Illuminate/Console/Command.php(169): Symfony\Component\Console\Command\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Illuminate\Console\OutputStyle))
#12 /www/html/vendor/symfony/console/Application.php(992): Illuminate\Console\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#13 /www/html/vendor/symfony/console/Application.php(255): Symfony\Component\Console\Application->doRunCommand(Object(Illuminate\Console\Scheduling\ScheduleRunCommand), Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#14 /www/html/vendor/symfony/console/Application.php(148): Symfony\Component\Console\Application->doRun(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#15 /www/html/vendor/laravel/framework/src/Illuminate/Console/Application.php(88): Symfony\Component\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#16 /www/html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(121): Illuminate\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#17 /www/html/artisan(60): Illuminate\Foundation\Console\Kernel->handle(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#18 {main}
"}

error production 2024-02-29 09:12:02 The process has been signaled with signal "15". {"exception":"[object] (Symfony\Component\Process\Exception\RuntimeException(code: 0): The process has been signaled with signal "15". at /www/html/overrides/symfony/process/Process.php:434)
[stacktrace]
#0 /www/html/overrides/symfony/process/Process.php(212): Symfony\Component\Process\Process->wait()
#1 /www/html/vendor/laravel/framework/src/Illuminate/Console/Scheduling/Event.php(201): Symfony\Component\Process\Process->run()
#2 /www/html/vendor/laravel/framework/src/Illuminate/Console/Scheduling/Event.php(176): Illuminate\Console\Scheduling\Event->runCommandInForeground(Object(Illuminate\Foundation\Application))
#3 /www/html/vendor/laravel/framework/src/Illuminate/Console/Scheduling/ScheduleRunCommand.php(59): Illuminate\Console\Scheduling\Event->run(Object(Illuminate\Foundation\Application))
#4 [internal function]: Illuminate\Console\Scheduling\ScheduleRunCommand->handle()
#5 /www/html/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(28): call_user_func_array(Array, Array)
#6 /www/html/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(87): Illuminate\Container\BoundMethod::Illuminate\Container\{closure}()
#7 /www/html/overrides/laravel/framework/src/Illuminate/Container/BoundMethod.php(27): Illuminate\Container\BoundMethod::callBoundMethod(Object(Illuminate\Foundation\Application), Array, Object(Closure))
#8 /www/html/overrides/laravel/framework/src/Illuminate/Container/Container.php(549): Illuminate\Container\BoundMethod::call(Object(Illuminate\Foundation\Application), Array, Array, NULL)
#9 /www/html/vendor/laravel/framework/src/Illuminate/Console/Command.php(183): Illuminate\Container\Container->call(Array)
#10 /www/html/vendor/symfony/console/Command/Command.php(255): Illuminate\Console\Command->execute(Object(Symfony\Component\Console\Input\ArgvInput), Object(Illuminate\Console\OutputStyle))
#11 /www/html/vendor/laravel/framework/src/Illuminate/Console/Command.php(169): Symfony\Component\Console\Command\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Illuminate\Console\OutputStyle))
#12 /www/html/vendor/symfony/console/Application.php(992): Illuminate\Console\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#13 /www/html/vendor/symfony/console/Application.php(255): Symfony\Component\Console\Application->doRunCommand(Object(Illuminate\Console\Scheduling\ScheduleRunCommand), Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#14 /www/html/vendor/symfony/console/Application.php(148): Symfony\Component\Console\Application->doRun(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#15 /www/html/vendor/laravel/framework/src/Illuminate/Console/Application.php(88): Symfony\Component\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#16 /www/html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(121): Illuminate\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#17 /www/html/artisan(60): Illuminate\Foundation\Console\Kernel->handle(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#18 {main}
"}

Capture:

I hope this is helpful.

[freescout-helpdesk]

The error in log belongs to the background job (https://github.com/freescout-helpdesk/freescout/wiki/Background-Jobs), not to the browser request.

The problem may be in some load balancer, proxy, etc.

Try to check the error you receive in the browser console (Network tab). You can also try to enable debugging via .env file APP_DEBUG=true (and clear cache).

[WesternSmokehousePartners]

We are using FreeScout through an NGINX Proxy Manager. Do you know of any settings in NPM that might cause this issue?

[WesternSmokehousePartners]

It seems as though turning off the 'Cache Assets' setting in NGINX Proxy Manager fixed the issue.

Thank you for the support!