[Issue]: Files in this folder can't be synced or backed up

[lackovic]

Issue

Summary

I have one single folder synced (the root one) whose status is Stopped. The checkbox next to it is unchecked, and below it I see the error:

Some folders have not synchronized. For more information, hover over the red icon.

Not sure what "red icon" is referring to, I don't see any. When I click on the triple dots and the Resume I get the error:

Unable to sync

Your folder "MEGA" can't sync. Reason: Files in this folder can't be synced or backed up. You'll need to re-enable the sync or backup from Settings.

It worked fine until 2 days ago.

I found this issue starting from here.

Might be related to #964

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Environment Details

• OS: Windows 10 22H2
• MEGASync Version: Mega 5.12.0 64-bit (e77b973)
• Drive: normal 1TB SSD with a single NTFS partition.

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Screenshots

[vtmateos]

Hi,
Checking the code the error you are facing is related with a LOCAL_FILESYSTEM_MISMATCH, which means that the sync root path is different filesystem than when the sync was originally created.

If you access the log file of the app you can see a message stating the mismatched filesystem. So, please:

• Go to your C:\Users<your_user>\AppData\Local\Mega Limited\MEGAsync
• Locate logs folder and open MEGAsync.log
• Look for a record - Sync root path is a different Filesystem than when the sync was created. Original filesystem id: XXX Current: YYY

Do not paste your log file here, only just describe filesystem discrepancy.

On the other side, did you try to re-enable clicking on the left check box of the sync in your settings? Did it work?

Regards.

[lackovic]

describe filesystem discrepancy.

Here are the logs records:

06/23-13:57:38.136303 20436 ERR  Sync root path is a different Filesystem than when the sync was created. Original filesystem id: (fingerprint: 2920258031, uuid: undefined)  Current: (fingerprint: 3494800760, uuid: 00000000d04e6d77) [sync.cpp:698]
06/23-13:57:38.136308 20436 ERR  Sync creation failed, syncerr: 15 [sync.cpp:4564]
06/23-13:57:38.136313 20436 DBG  Sync EZ-7hu1IYWY now in runState: 4 enabled: 0 error: 15 (isBackup: 0) [sync.cpp:4603]
06/23-13:57:38.149174 6676 DBG  Filesystem notify thread stopped [fs.cpp:1584]
06/23-13:57:38.149328 20436 DBG  Final error for sync start: -5 [sync.cpp:4552]
06/23-13:57:38.149358 22788 WARN Request (SET_SYNC_RUNSTATE) finished with error: Failed permanently [megaapi_impl.cpp:16979]
06/23-13:57:38.149362 20436 DBG  Attempting to flush config store changes. [sync.cpp:5454]
06/23-13:57:38.149392 20436 DBG  Attempting to write config DB: C:\Users\Marco\AppData\Local\Mega Limited\MEGAsync\ / 1 [sync.cpp:12452]
06/23-13:57:38.154666 20436 DBG  Config DB successfully written to disk: C:\Users\Marco\AppData\Local\Mega Limited\MEGAsync\megaclient_syncconfig_JgfffZivO3u6O25KuLb9bw.1: {"sy":[{"id":"EZ-7hu1IYWY","sp":"QzpcVXNlcnNcTWFyY29cTUVHQQ","n":"TUVHQQ","tp":"Lw","fp":"75kPrgAAAAA","fu":"","rf":"__________8","th":"d0NnCCCZ","le":15,"lw":0,"st":3,"en":0,"bs":0,"cm":0,"si":0,"li":1}]} [sync.cpp:12507]

did you try to re-enable clicking on the left check box of the sync in your settings? Did it work?

When I click on the checkbox I get the same Unable to sync dialog I shared the screenshot above.

[lackovic]

Could be related to meganz/sdk#2680